Elements and Performance Criteria
- Identify nature and type of service requests.
- Requests are assessed to establish if they are within the jurisdiction and ability of the building or planning area of relevant authority.
- Requests are assessed to establish necessity for compliance with statutory requirements.
- Time required to service requests is established to identify if an immediate response is required.
- Requests requiring additional research are prioritised and recorded to ensure important matters are finalised promptly.
- Skills and knowledge are updated to accommodate changes in nature of service request.
- Research information relevant to service requests.
- Develop a submission for the request.
- Base plan and draft subdivision or development proposal are prepared using current design guidelines.
- Development process and appropriate application documentation are explained to the client.
- Physical constraints and environmental impact of the development are incorporated into the application.
- Availability of existing services and costs of supply are investigated.
- Local government and utility authority contributions are determined.
- Engineering aspects in subdivision design are considered and documented appropriately according to local government requirements.
- Response is prepared according to OHS and legislative requirements, and organisational guidelines.
- Pertinent legal and statutorystandards are considered and adhered to.
- Monitor approval process.
- Communicate information and advice.
- Written information and advice provided are clear and concise to minimise the need for follow-up action.
- Verbal advice is presented clearly and in a courteous manner to minimise the need for follow-up action.
- Advice is recorded according to organisational guidelines.
- Rights of appeal are explained to the client where appropriate.